We would like your feedback on the care or treatment we give you any time you visit your GP or have contact with the practice.
The Friends and Family Test (FFT) is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services. It is not a traditional survey. It is a continuous feedback loop between patients and practices.
The aims of the FFT are to:
- gather useful feedback from patients who use our services that can be fed directly to the staff that provide their care.
- identify areas where improvements can be made so practical action can be taken.
- inform current and prospective patients about the experiences of those who use the practice services.
The survey will only take a few moments of your time.