Anne Johnston – Practice Manager
Anne has worked in general practice since 1995 and have been in my current employment since April 2012. In 2010 I gained a BA (Hons) Leadership and Management at Northumbria University and my role is to oversee the day to day running of the practice.
When I’m not in work I enjoy socialising with friends, family and swimming.
The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.
Claire Rutherford – (Lead Receptionist)
Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice and support delivery of quality patient care. The Reception Staff have a very demanding role. They are here to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
Primary Care Navigator (PCN)
Your PCN is Margaret Nesbit, a member of the reception team. Margaret has attended training in this role and has gained knowledge and tools to navigate you to the appropriate service within North Tyneside.
GP practices are very much the centre of the community, and people call or visit with a need for support with their health, but they also contact the surgery to ask for support with other things.
PCN’s have been introduced into practices to help navigate (guide) people to sources of help and support they need to live well. The PCN’s fit in with a wider strategy of Community Navigators and Care Navigators across Adult Social Care, Families and the Voluntary Sector.
PCN’s are here to guide, listen and work with you to navigate to the sources of help and support you need. It is NOT to fix your problems but to make suggestions, and know who might be able to help you.
Please ask for Margaret at reception and we will arrange for you to have a confidential conversation.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.